We want you to have the best shopping experience with us. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange under the conditions below.

1. Return Period

We accept return or exchange requests within 30 days from the date you placed your order.

To be eligible for a return or exchange, you must contact us within this period and receive approval before sending any items back.

2. Return Conditions

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.

• The product must be in the same condition as when you received it.

• All original packaging, accessories, and included items must be returned.

3. Return Shipping Costs

• For returns not related to product quality issues, the customer is responsible for the return shipping costs. Any applicable shipping fees will be deducted from the refund amount when the refund is processed.

• If the product is damaged, defective, or has a confirmed quality issue, please contact us before returning the item. We will review the issue and provide an appropriate solution.

4. Return Process

Before sending any product back, please contact us:

Email: yokefellow@163.com

Please include:

• Order number

• Product name

• Reason for return or exchange

• Photos or videos (if applicable)

Pls contact us before you return the package. We'd like to help. We do not accept any returns without informing our customer service team.

Once your request is approved, we will provide the return instructions.

5. Refunds

After receiving and inspecting the returned item, the refund will be issued to your original payment method.

Please note that processing times may vary depending on your payment provider.

EU Consumer Right of Withdrawal Policy

This section applies to customers located in the European Union (EU).

1. Right of Withdrawal

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason.

To exercise your right of withdrawal, you can easily log into your Customer Account on our website, locate your order, and click the "Request Return" or "Request Cancellation" button. 

Customers are responsible for the shipping cost of returning the products unless the return is due to a defective item, damaged product, incorrect item received, or an error on our part.

Email: yokefellow@163.com

Contact Us

For all return requests, please contact:

Email: yokefellow@163.com

Please do not return any products before receiving confirmation from our customer service team.